1 PURPOSE OF OUR POLICY
1.1 Automotive Communication Limited (Company Number 06282020) of 6 Wey Court, Mary Road, Guildford, Surrey, GU1 4QU, UK (we, us or our) provides the products and services offered on the The Van Expert website www.thevanexpert.co.uk (The Van Expert).
1.2 For the purposes of the Data Protection Act 1998 (Act), we are the data controller.
(a) Providing the products and services that The Van Expert offers; and
(b) The normal day-to-day operations of our business.
2 WHO AND WHAT THIS POLICY APPLIES TO
2.1 We handle data in our own right and also for and on behalf of our customers and users.
2.4 If, at any time, an individual provides data or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.
2.5 The Van Expert is not available to children (persons under the age of 16 years).
3 THE INFORMATION WE COLLECT
3.1 In the course of business it is necessary for us to collect data. This information allows us to identify who an individual is for the purposes of our business, share data when asked of us, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
(a) Personal Information. We may collect personal details such as an individual’s name, location, date of birth, nationality, family details and other information that allows us to identify who the individual is;
(b) Contact Information. We may collect information such as an individual’s email address, telephone & fax number, third-party usernames, residential, business and postal address and other information that allows us to contact the individual;
(c) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;
(d) Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
(e) Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities, including activities with our partners (such as Facebook or Twitter).
3.3 We may also collect non-data about an individual such as information regarding their computer, network and browser. This may include their IP address.
4 HOW INFORMATION IS COLLECTED
4.1 Most information will be collected in association with an individual’s use of The Van Expert sites, products and services, an enquiry about The Van Expert or generally dealing with us. However, we may also receive data from other sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff, recruitment agencies and our business partners (such as Facebook or Twitter). In particular, information is likely to be collected as follows:
(a) Registrations/Subscriptions/Purchases. When an individual registers, subscribes and or purchases a product, service, list, account, connection or other process whereby they enter data details or grant access to information in order to receive or access something, including a transaction or services;
(b) Accounts/Memberships. When an individual submits their details to open an account and/or become a member with us;
(c) Partners. When an individual grants us access to their accounts with our business partners (such as Facebook or Twitter).
(d) Supply. When an individual supplies us with goods or services;
(e) Contact. When an individual contacts us in any way;
(f) Access. When an individual accesses us physically we may require them to provide us with details for us to permit them such access;
(g) Pixel Tags. Pixel tags enable us to send email messages in a format customers can read and they tell us whether mail has been opened.
4.2 As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their data is being collected.
4.3 We may also collect anonymous data such as traffic, IP addresses and transaction statistics, which may be used and shared on an aggregated and anonymous basis.
5 HOW DATA IS STORED
5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
5.2 By submitting your personal data, you agree to this transfer, storing or processing.
6 WHEN DATA IS USED
6.1 In general, the primary principle is that we will not use any data other than for the purpose for which it was collected other than with the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
6.3 Information is used to enable us to operate our business, especially as it relates to an individual. This may include:
(a) The provision of goods and services between an individual and us;
(b) Verifying an individual’s identity;
(c) Communicating with an individual about:
i Their relationship with us;
ii Our goods and services;
iii Our own marketing and promotions to customers and prospects;
iv Competitions, surveys and questionnaires;
(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
(e) As required or permitted by any law (including the Act).
6.4 If you publicly post about The Van Expert, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customers services requests you may have and to monitor and influence public opinion The Van Expert.
7 WHEN DATA IS DISCLOSED
7.1 It may be necessary for us to disclose an individual’s data to third parties in a manner compliant with the Act in the course of our business, such as for processing activities like website hosting.
7.2 We will not disclose or sell an individual’s data to unrelated third parties under any circumstances [unless We employ other companies to perform tasks on our behalf and We need to share your information with them to provide products and services to you].
7.3 There are some circumstances in which we must disclose an individual’s information:
(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
(b) As required by any law (including the Act) including court orders; and/or
(c) In order to sell our business (as we may transfer data to a new owner).
7.5 We may partner with or utilise third-party service providers (such as Gmail from Google, Inc., and MailChimp from The Rocket Science Group LLC) to communicate with an individual and to store contact details about an individual. These service providers may be located outside the United Kingdom, including the United States of America.
8 THIRD PARTY ACCOUNTS
8.1 We may link your account with a third party (such as Facebook or Twitter) to our services to enable certain functionality, which allows us to obtain information from those accounts (including your profile picture, friends or contacts).
8.2 The information we may obtain from those services often depends on your settings or their privacy policies.
9.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
9.3 Please refer to our Cookies Policy for further information.
10 OPTING “IN” OR “OUT”
10.1 An individual may opt to not have us collect their data. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when:
(a) Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or
(b) Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
10.2 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
11 THE SAFETY & SECURITY OF DATA
11.1 We will take all reasonable precautions to protect an individual’s data from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
11.2 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, data where the security of information is not within our control.
11.3 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
11.4 If an individual suspects any misuse or loss of, or unauthorised access to, their data, they should let us know immediately.
11.5 We are not liable for any loss, damage or claim arising out of another person’s use of the data where we were authorised to provide that person with the data.
12 HOW TO ACCESS AND/OR UPDATE INFORMATION
12.1 The Act gives you the right to request from us the data that we have about you.
12.2 If an individual cannot update his or her own information, we will correct any errors in the data we hold about an individual within 7 days of receiving written notice from them about those errors.
12.3 It is an individual’s responsibility to provide us with accurate and truthful data. We cannot be liable for any information that is provided to us that is incorrect.
12.4 We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the data we hold about them.
13 COMPLAINTS AND DISPUTES
13.1 If an individual has a complaint about our handling of their data, they should address their complaint in writing to the details below.
13.2 If we have a dispute regarding an individual’s data, we both must first attempt to resolve the issue directly between us.
13.3 If we become aware of any unauthorised access to an individual’s data we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
14 ADDITIONS TO THIS POLICY
15 CONTACTING US
15.1 All correspondence with regards to privacy should be addressed to:
The Data Controller
Automotive Communication Limited
You may contact us by email in the first instance.