Mercedes-Benz launches My Van Service

Mercedes-Benz has launched My Van Service, an online service booking tool with five new options to allow customers to book their vehicles in for service or repair.

Customers are able to choose from a range of available time slots to book a service, MOT, repair or diagnostic work at a time which suits their operational needs with a dealer of their choice.

With access to the latest servicing offers, My Van Service bookings and confirmations can be made by SMS. ServiceCare Maintenance, Flex and Complete service bookings can also be arranged.

Steve Bridge, Managing Director Mercedes-Benz Vans UK Ltd, said that the company’s intention was to make its customers’ lives easier and to “keep businesses moving”.

The five options

  • Drop & Go: the customer leaves the van at a dealer and collects it at an agreed time
  • Express: the vehicle is serviced at a pre-specified time slot and back on the road ASAP
  • Overnight: the vehicle is serviced outside the 9am-5pm working day and collected before 9am
  • Don’t Stop: as per Drop & Go, but includes the use of a courtesy vehicle
  • We Collect: the dealer picks up the van at an agreed time, services it and returns it at a set time
Mercedes-Benz launches My Van Service
Customers can book their vehicle in with a dealer of their choice
Katharine Morgan

Katharine graduated from university in 2016 with a degree in Classics. She contributes to both The Car Expert and The Van Expert and manages their social media accounts.