Mercedes-Benz Vans UK has teamed up with the Institute of Vehicle Recovery (IVR) to establish a certification for Health and Safety for its MobiloVan roadside assistance technicians for every three years, rather than the current industry standard of every five years, as part of a new training benchmark.
MobiloVan is a free call-out service across the UK and Europe for all Mercedes-Benz van customers, which is part of the 30-year free roadside assistance cover that applies to all Mercedes-Benz vehicles (as long as you have your van serviced with an official Mercedes-Benz garage).
Mercedes has 150 MobiloVan roadside assistance vehicles covering the UK, with a claimed average response time of less than an hour. The company claims that more than 80% of vehicles fixed at the roadside, which is why it has made the decision to re-certify technicians every three years, instead of five.
David Joyce, customer services director at Mercedes-Benz Vans UK, explained: “The safety of our customers, their vehicles, and our technicians is of the utmost importance when attending a roadside callout.
“We know that it can cost up to £500 per day for a business’ vehicle to be off the road, so our MobiloVan offering is a vital service to help keep businesses moving. The new Health and Safety standard we’re implementing for our technicians ensures that our customers are in the safest possible pair of hands in the event of a roadside callout.”
MobiloVan cover includes notifiable failures such as indicator failures or damaged wing mirrors, and will also contribute up to £130 (inc. VAT) for roadside damage repairs.
In 2017, Mercedes-Benz Vans celebrated its best ever year in the UK, with 41,404 vehicles registered – an eighth consecutive year of growth.